Showing posts with label 'Shame on us cqc. Show all posts
Showing posts with label 'Shame on us cqc. Show all posts

Friday 25 October 2013

Quarter of hospitals 'at raised risk of poor care'

Quarter of hospitals 'at raised risk of poor care'

Sir Mike Richards from the Care Quality Commission said the screening tool would help identify higher risk hospitals

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A quarter of hospital trusts in England are at raised risk of providing poor care, a review by the regulator shows.
The findings are based on monitoring by the Care Quality Commission (CQC) of a host of data, including death rates, serious errors and patient surveys.
It found 44 out of 161 trusts fell into the two highest risk categories.
The exercise has been carried out as part of the regulator's new hospital inspection regime, which will see inspectors go into every trust by 2015.
The first inspections got under way in September and by Christmas the first 18 will have been completed.

Analysis

This is the first time such comprehensive data has been pulled together in this way.
The work has involved the regulator poring over a mountain of data.
But what does it tell us? The Care Quality Commission is being careful to stress it is not a final rating. Instead, it is being dubbed a screening tool - and like any screening it can throw up erroneous results.
For example, the scoring system actually suggests two of the 11 trusts already placed in special measures should be in band three (medium risk) - although they have been bumped up to band one anyway.
But even taking that into account, it provides one of the clearest indications yet of how trusts are performing against each other.
Patients will undoubtedly be interested in the results until the inspection programme is completed.
It will result in every trust being given a rating of either 'outstanding', 'good', 'requires improvement' or 'inadequate' as part of a shake-up in the system ordered after the Stafford Hospital scandal.
The CQC said the latest information was not a final judgement, but would be used to prioritise which trusts to inspect earlier in the process.
Hospital chief inspector Prof Sir Mike Richards likened the risk review to a form of "screening".
He added: "Our intelligent monitoring helps to give us a good picture of risk within trusts, showing us where we need to focus our inspections."
The regulator has assessed each trust's performance against up to 150 different indicators.
Those performing worse than would be expected on each indicator get marked down as being at risk or elevated risk for that topic.
The number of risk scores they havedetermines which of the bands they are placed in.
Bands one and two - those at highest risk - include 24 trusts and 20 trusts respectively.
The trusts in band one include the 11 trusts already placed in special measures after a review of high mortality rates.
They are joined by Croydon Health Services, which was rated high risk in 12 areas for issues such as patient survey results and whistle-blowing.
Also in band one are Barking, Havering and Redbridge, which was rated high risk in 13 areas including A&E waits and patient surveys, and Aintree, rated high risk in 11 areas including an elevated risk for mortality rates.
How the highest risk trusts compare
Comparison of worst-scoring trusts
Health Foundation chief executive Dr Jennifer Dixon, who is also a CQC board member, said: "It makes sense to use the wealth of routinely available data in the NHS to try to spot patterns which might identify or predict poor quality care for patients.
"The intelligent monitoring tool can never by itself be a crystal ball, but it is a great start and will surely develop over time."
Dr Mark Porter, head of the British Medical Association, said publishing the data was an "important step" towards improving transparency across the NHS, informing and empowering patients and identifying under-performing hospitals.
Dr Mark Porter, Chair of the BMA, said the review was an "important step for the NHS"
But he added: "Hospitals are large, complex organisations so we need to avoid oversimplifying or reducing vast amounts of data to a simple band or rating."
Labour Shadow Health Minister Jamie Reed said: "David Cameron should be ashamed that he's put so many of England's hospitals in this position.
"He siphoned £3bn out of the NHS front-line to blow on a back-office re-organisation nobody voted for. Hospitals were left on a financial knife-edge and they are clearly struggling to maintain standards of patient care after more than three years of chaos."
But Health Secretary Jeremy Hunt said: "Sadly, under the last government, a lack of transparency about poor care meant problems went unchecked for too long, some times with tragic consequences for patients.
"This government is being honest with the public about the quality of care at their local hospitals, and taking tough action where standards aren't up to scratch. Patients and staff deserve nothing less."

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Friday 4 October 2013

CQC official Anna Jefferson cleared over 'cover-up'

CQC official Anna Jefferson cleared over 'cover-up'

Furness General HospitalInvestigations had focused on maternal and infant deaths at Furness General Hospital in Barrow

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One of the officials at England's health regulator accused of a cover-up has been cleared of wrong-doing in an internal inquiry.
The Care Quality Commission said media manager Anna Jefferson had not supported an alleged decision to delete a critical report.
It had been suggested the CQC tried to conceal failings in its investigation at Furness General hospital in Cumbria.
Ms-Jefferson said she was "relieved that her name has now been cleared".
She added that it had been "an extremely difficult time".
Baby deaths
The spotlight fell on the CQC when it published a review in June by consultants Grant Thornton which looked at how the organisation had investigated Furness General Hospital in Cumbria.
This review had been ordered by the CQC's new chief executive, David Behan, after he took over the regulator in 2012.
The CQC had given Morecambe Bay NHS Trust, which runs the hospital, a clean bill of health in 2010 despite problems emerging in relation to its maternity unit - since then more than 30 families have taken legal action against the hospital in relation to baby and maternal deaths and injuries from 2008.
In 2011 - with more concerns arising - the CQC ordered an internal review into how those problems had been missed.
But when this report was finished, officials decided not to make the findings public and the author was allegedly been told to "delete" it, the Grant Thornton review said.
The officials alleged to have been involved in this decision were initially not named by the CQC.
No disciplinary action
The organisation came under immediate pressure from ministers and the information commissioner, who accused them of hiding behind the Data Protection Act.
Within a day the identities of the three - former chief executive Cynthia Bower, her deputy Jill Finney and media manager Anna Jefferson - had been revealed.
All three strongly disputed the allegations made against them.
Ms Jefferson is the only one of the three to still work for the CQC - she is now its head of media - and therefore the only one subject to an internal investigation.
The CQC says no disciplinary action will be taken.
In a statement, it added Anna Jefferson had "not used 'any inappropriate phrases' as attributed to her by one witness quoted in the Grant Thornton report" and "had not supported any instruction to delete an internal report prepared by a colleague."
It added: "The CQC regrets any distress Anna Jefferson has suffered as a consequence of this matter and is pleased to welcome Anna back to the organisation following a period of maternity leave."
The independent report had suggested that Ms Jefferson had said of the critical internal review: "Are you kidding me? This can never be in the public domain."
A spokesman for Grant Thornton said it fully supported and stood by its findings.

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Monday 16 September 2013

NHS patients 'should not face constant moves'

NHS patients 'should not face constant moves'

Hospital wardPatients often face multiple moves around hospital

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The era of NHS patients being shunted around hospitals needs to end, an expert group says.
The Future Hospital Commission - set up by the Royal College of Physicians - said a radical revamp in structures was needed to bring care to the patient.
This was particularly true for frail people with complex needs, who often faced multiple moves once admitted to hospital, the report said.
It also recommended closer working with teams in the community.
The commission said this could involve doctors and nurses running clinics in the community and even visiting people in their own homes - as is already happening in a few places.
'Bold and refreshing'
It also called for an end to the concept of hospitals discharging patients.
Sir Mike Rawlins: "Hospital shouldn't stop at the walls of the building"
Instead, it argued that many of those seen in hospitals in the 21st Century needed ongoing care that did not end when they left hospital.
So the report recommended that planning for post-hospital care should happen as soon as someone is admitted.
Key to that will be a new hub that should be created in every hospital, called a clinical co-ordination centre, which would act as a central control room, helping to ensure information about patients is shared and their care planned properly.
Once in hospital, patients should not move beds unless their care demanded it, the report said.
That contrasts with the multiple moves many patients with complex conditions often find themselves facing as they are passed from specialism to specialism.
It said this would require a greater emphasis on general wards with specialists visiting patients rather than the other way round.

Case study

The longest Suzie Hughes, who has the auto-immune condition Lupus, has spent in hospital is 21 days.
During her stay, she was moved five times for non-clinical reasons.
"I would find myself being wheeled down the corridor with my flowers and chocolates. Nurses would be with me and I kept thinking, 'What a waste of their time.'
"And each time I arrived on a new ward I had to explain my condition again. The information does not get passed on and it results in delays."
The authors - drawn from across the NHS and social-care spectrum - also called for an end to the two-tier weekday and weekend service in many facilities.
They even said it would be preferable to work at 80% capacity across the seven days if extra resources were not available in the short-term.
Commission chairman Sir Michael Rawlins said it was about providing the care patients "deserved".
Alzheimer's Society chief executive Jeremy Hughes said too often hospitals were stressful places with patients being moved "from pillar to post".
"We need nothing less than a revolution... in order to ensure our NHS is fit for the future," he added.
Health Secretary Jeremy Hunt said the report was "bold and refreshing".
"I agree completely that we must make services more patient-centred both inside and outside hospital."
Shadow health secretary Andy Burnham said: "We must turn this system around and help support people where they want to be - at home with their family around them."

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Friday 14 June 2013

multiple failings in the home care

CCTV footage reveals domestic care neglect

Muriel Price and her grandsonMuriel's grandson says he feel guilty for employing the company

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The BBC has obtained footage showing multiple failings in the home care provided by a company to one woman - as ministers warn the next abuse scandal may come in the sector.
The videos, recorded by the family of Muriel Price, 83, show carers failing to turn up for visits or turning up late, causing Mrs Price great distress.
The company involved say they were never informed the family had concerns.
They say the care of patients is of paramount importance to them.
Care minister Norman Lamb is hosting a summit with domiciliary care providers and carers on Thursday in an attempt to improve standards within the industry.
Mrs Price's grandson installed two CCTV cameras in her house in Blackpool, Lancashire, to monitor her movements and to provide help should she fall when she was home alone.
'Absolutely disgusting'
Instead they recorded carers failing to turn up when they should and behaving inappropriately on occasions.
One scene shows Mrs Price in great distress prior to her carer arriving. The grandmother, who is incontinent, had been in bed for 13 hours as her carer was nearly one hour late. She had tried and failed to contact her care company, carers, family and neighbours for help.
"Disgusting this is, absolutely disgusting," she is heard to cry out. "It's not good enough, I can't put up with it much longer."
One piece of video shows Mrs Price becoming increasingly distressed as she waits for her carer to arrive
She then quietly sobs before crying out for Les, her husband of 63 years. He was her primary carer prior to his death.
"I'll be here till 12 o'clock until the next one comes along, I bet. It's always the same."
Eventually a carer does appear, 55 minutes late.

Start Quote

Mosaic go above and beyond their legal requirements when employing carers to ensure all staff are capable of delivering quality care to their clients. The care of patients is of paramount importance to Mosaic.”
Mosaic Community Care
In the footage seen by the BBC, which covers a period of nearly a month, carers turn up late or not at all on at least 12 occasions. Several other visits are much shorter than the one hour the carers are contracted for.
While some carers were professional, the footage shows examples of others who clearly were not.
The footage shows one carer sticking her fingers in food to check its temperature, another changes incontinence pads in full view of the street.
'No dignity'
And though Mrs Price is an insulin dependent diabetic with special dietary requirements, one carers admits to not being able to cook. "I can't fry an egg. I am really that rubbish at cooking. Why they send me to people at dinner time; it's beyond me," she can be heard saying.
"The way they treat old people is wrong, just wrong," says Mrs Price, looking back on her experience. "You'd be waiting for your tea and you didn't get any tea cause they never turned up, they never bothered. And you'd ring them up and they'd say we'll be sending someone along but they never did."
Her grandson, Darryl Price, who arranged for the care company to look after Mrs Price, looks back with regret.
"To see someone in your family treated with no respect, no dignity, you question yourself and in a way you feel guilty. You're the one who's put that home care company in there, you've trusted this company to look after them."
Another clip captures examples of poor care - including this carer, who was later disciplined by the company, who 'mooned' at the camera
The BBC showed the footage to Norman Lamb ahead of his meeting with domiciliary care providers and carers. He said the current system resulted too often in poor care, low wages and neglect.
"It's just shocking and depressing because this is neglect in your own home," said Mr Lamb in reaction to the videos.
Talking about the wider domiciliary care sector, he went on: "We know this is not an isolated case. There is some very good care, and we should celebrate that, but where poor care exists we should not tolerate it."
He later told BBC News: "In a way you're almost at your most vulnerable when it's behind a closed door, it's you and a care worker and potentially poor things, dreadful things can happen in those circumstances."
He said a number of companies were failing to provide a complete service and all too often councils were taking part in a "race to the bottom", choosing the cheapest bid when awarding contracts.
Norman Lamb: "I want to shine a spotlight on this whole sector"
The company who provided Mrs Price's care is Mosaic Community Care, based in Preston. The family say they repeatedly contacted the company with their concerns and have provided phone records to the BBC which indicate that calls were made.
But in a statement, Mosaic said it was an award-winning care provider.
It went on: "At no time were any issues raised with Mosaic by the family. Any concerns would have been dealt with via the appropriate channels.
"Mosaic go above and beyond their legal requirements when employing carers to ensure all staff are capable of delivering quality care to their clients. The care of patients is of paramount importance to Mosaic."
Referring to the telephone records, it says: "The length of a call does not provide conclusive evidence as to the content of the call."
Muriel Price is now happily living in a care home. "I'm lucky I have a family to look after me," she says. "Those that haven't got a family, God help them, poor devils."

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Wednesday 5 June 2013

'New law needed' after collapse of care home neglect case

'New law needed' after collapse of care home neglect case

A silhouette image of a woman passing a cup of tea to an elderly lady.Just 170 prosecutions for wilful neglect of the elderly were brought last year.

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The collapse of Britain's biggest investigation into elderly care home neglect has prompted calls for a reform of the law.
Former care minister, Paul Burstow wants a new offence of corporate neglect to make it easier to hold those running bad care homes to account.
He is to table an amendment to the government's Care Bill which is currently going through parliament.
Care Minister Norman Lamb says he is considering the issue.
Mr Burstow - who stepped down in last September's reshuffle - said he was determined to ensure the government created the new law following the end of Operation Jasmine.

Start Quote

Paul Burstow
We need companies that provide care to realise it's not just about their profits. It's ultimately about the dignity of the people they are looking after”
Paul BurstowMP
Police launched the operation seven-and-a-half years ago following concerns over the death of more than 60 care home residents in six homes in Wales. The investigation by Gwent Police cost £11.6 million and amassed more than 12 tonnes of evidence.
Among the alleged victims were elderly people who became severely malnourished or dehydrated, or who died because of infected pressure sores.
But despite exhaustive inquiries, the CPS said there was not enough evidence to charge key figures - including one of the care home owners Dr Prana Das - with gross negligence manslaughter or wilful neglect.
Later attempts to bring the care home boss to trial for lesser charges under health and safety legislation failed in March when he was deemed unfit to stand trial after suffering head injuries in a burglary.
Mr Burstow said that under the current legal framework often the only option left open to police was to try to prosecute individual carers with wilful neglect. He argues that a new law should be introduced to make it easier for police to hold owners to account instead.
He said: "We need a new criminal offence of corporate neglect which should take its lesson from the legislation on corporate manslaughter.
"We also need companies that provide care to realise it's not just about their profits, but it's ultimately about the dignity of the people they are looking after."

Find out more

An elderly lady's hand on a walking stick.
Listen to the full report on File on 4 on BBC Radio 4 on Tuesday, 4 June at 20:00 BST and Sunday, 9 June at 17:00 BST.
The call is being backed by Labour MP for Blaenau Gwent, Nick Smith who recently challenged David Cameron to ensure the law in this area was fit-for-purpose.
The BBC asked care minister Norman Lamb whether he would consider creating a law of corporate neglect.
In a statement, Mr Lamb said he was considering the issue - but stopped short of agreeing to a change in the criminal law.
"When I first took on this job in September, I identified a clear gap in the regulatory framework - one which I'm determined will be addressed.
"This summer, we will announce proposals to address the gap in the law on effective corporate accountability," he said.
Figures seen by Radio 4's File on 4 programme show that while English social services investigated more than 25,000 allegations of elderly neglect last year, just 170 criminal prosecutions for neglect were brought before the courts.
The Care Bill had its second reading in the House of Lords in May.
Listen to the full report on File on 4 on BBC Radio 4 on Tuesday, 4 June at 20:00 GMT and Sunday, 9 June at 17:00 BST. Listen again via the Radio 4 website or the File on 4 download.

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